If you do receive the package, please submit images of the damaged packaging box. We can't file a claim without original packaging and damage images. Due to the nature of electronics, serial numbers have been photographed and recorded, and tamper proof labels are used to prevent tampering. Photographing items is a technical difficulty task and the result quality of the images presented on this post can vary from the original item, depending on may factors, including your own monitor and computer settings. Thank you for visit our store.